Shipping policy

Shipping Policy

Order Processing

All orders are processed within 8-15 business days after payment has been received and confirmed.

Orders placed after 2:00 PM (SAST), on weekends, or public holidays will be processed on the next business day.

 

Delivery Partners

We use trusted South African courier companies, including:

  • Aramex
  • PUDO (where available)

The courier used will depend on your delivery location.

Order Tracking

Once your order has been dispatched, you will receive an email containing your tracking number so you can monitor your shipment.

Delivery Delays

Although we strive to meet all delivery estimates, delays may occur due to:

  • Weather conditions
  • Public holidays
  • High order volumes
  • Remote delivery locations
  • Courier network delays

We appreciate your patience should any unforeseen delays occur.

Incorrect Shipping Information

Please ensure your delivery address and contact details are accurate before placing your order.

Workshop Supply Co. cannot be held responsible for delays or additional courier charges resulting from incorrect or incomplete delivery information.

Damaged or Lost Parcels

If your parcel arrives damaged or appears to be missing, please contact us within 48 hours of delivery (or the expected delivery date) so we can investigate with the courier.

Please include:

  • Your order number
  • Photos of any damaged items or packaging
  • A description of the issue

International Shipping

Currently, we only ship within South Africa.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Workshop Supply Co.

  • Email: Pawnest416@gmail.com
  • Phone: 0638784837